Refund & Cancellation Policy

1. Overview

At VYAAPAR VAULT PRIVATE LIMITED (operating as "Vyapar Vault"), we strive to ensure complete customer satisfaction. This Refund & Cancellation Policy outlines the terms under which you may cancel an order, return a product, or request a refund.

By placing an order on our Website, you agree to the terms of this policy.

2. Order Cancellation

2.1 Cancellation by Customer

You may cancel your order under the following conditions:

• Before Shipment: Orders can be cancelled free of charge at any time before the order has been shipped. To cancel, contact us via email or phone immediately.
• After Shipment: Once an order has been shipped, it cannot be cancelled. You may, however, refuse delivery or initiate a return after receiving the product (subject to return eligibility below).

2.2 Cancellation by VYAAPAR VAULT PRIVATE LIMITED

We reserve the right to cancel any order at our discretion for the following reasons:

• Product is out of stock or discontinued
• Pricing or product information errors on the Website
• Suspected fraudulent or unauthorized transactions
• Inability to verify payment or delivery information
• Any other reason that may prevent order fulfillment

If we cancel your order, you will receive a full refund to your original payment method.

3. Return Policy

3.1 Return Eligibility

Products may be returned within 7 days from the date of delivery, provided the following conditions are met:

• The product is unused, unopened, and in its original packaging
• The product is not damaged due to customer misuse
• All tags, labels, and seals are intact
• The product is accompanied by the original invoice/receipt

3.2 Non-Returnable Items

The following items are not eligible for return:

• Products that have been opened, used, or partially consumed
• Products damaged due to customer negligence or misuse
• Products purchased during clearance sales or marked as "non-returnable"
• Gift cards and vouchers
• Products returned after the 7-day return window

3.3 Damaged or Defective Products

If you receive a damaged, defective, or wrong product, please contact us within 48 hours of delivery with:

• Your order number
• Clear photographs of the damaged/defective product
• A brief description of the issue

We will arrange a replacement or full refund at no additional cost to you.

4. Refund Process

4.1 How to Request a Refund

To initiate a refund, follow these steps:

1. Contact us at vyaparvaultpvt@gmail.com or call +91 9909009479 with your order details
2. Our team will review your request and confirm eligibility within 2 business days
3. If approved, you will receive return shipping instructions (if applicable)
4. Ship the product back to us in its original packaging
5. Once we receive and inspect the returned product, your refund will be processed

4.2 Refund Timeline

Refunds will be processed within the following timelines after we receive and inspect the returned product:

• Credit/Debit Card: 7-10 business days
• UPI: 5-7 business days
• Net Banking: 7-10 business days
• Wallet: 3-5 business days

Please note that the actual time for the refund to reflect in your account may vary depending on your bank or payment provider.

4.3 Refund Amount

• For eligible returns, you will receive a full refund of the product price
• Original shipping charges (if any) are non-refundable unless the return is due to our error (wrong product, damaged product, etc.)
• Return shipping costs may be borne by the customer unless the return is due to our error

4.4 Partial Refunds

In certain situations, we may issue partial refunds in the following cases:

• Product returned after the 7-day window but within 14 days (subject to approval)
• Product returned with minor signs of use but still in sellable condition
• Missing accessories, packaging, or documentation

5. Exchange Policy

We offer exchanges for products that are:

• Damaged or defective upon delivery
• Incorrect (wrong product shipped)

To request an exchange, contact us within 48 hours of delivery. Exchanges are subject to product availability. If the requested product is unavailable, we will process a full refund instead.

6. Cash on Delivery (COD) Refunds

For orders placed via Cash on Delivery:

• Refunds will be processed via bank transfer (NEFT/IMPS) to the bank account details provided by you
• You will need to provide your bank account number, IFSC code, and account holder name
• COD refunds may take an additional 3-5 business days for processing

7. Contact Us

For any questions, concerns, or requests related to cancellations, returns, or refunds, please reach out to us:

• Company: VYAAPAR VAULT PRIVATE LIMITED
• Address: B/1225, Dev Atelier, Near Anand Nagar Cross Road, Vejalpur Satellite, Ahmedabad - 380015, Gujarat, India
• Email: vyaparvaultpvt@gmail.com
• Phone: +91 9909009479
• Support Hours: Monday to Saturday, 10:00 AM – 7:00 PM IST